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Background Update 2016

Writer, editor, and communicator with a broad base of experience. Some of my recent titles in Lines & Letters (the newsletter of the NEO STC) and related publications include:

• Getting More Views and Traffic on Your Blog
• MOOCs, Tablets, Big Data: Technologies to Watch
• Why Online Identity Matters 
• The Project Management Tool Kit book review
  in Technical Communication

Where Worked (partial list)  

• School of Medicine, Case Western Reserve University, Department of Pathology - Technical writer for scientific grants (neuroscience and aging related) and National Prion Surveillance Center, including editing (several authors with English as a second language)
• Cleveland Clinic Foundation (Office of Clinical Interfaces) - Documentation consultant - Provided documentation support for an IT group
• Cuyahoga Community College - Instructor in Technical Communications certification program (Professional Development Institute, Workforce and Economic Development Division) and Introduction to Computers (Women in Transition Program)
• Cuyahoga Community College -Technical writer/analyst Office of eLearning and Innovation
• Cunningham Barron - Technical writer (freelance, various projects)
• Elance - Technical writer (freelance, various projects)   
• Philips Medical Systems
• Rockwell Automation
• Society for Technical Communication - Articles in Intercom, the magazine of the Society for Technical Communication (STC) and Lines and Letters, the newsletter of the Northeast Ohio chapter of STC

Philips Medical Systems Wrote documentation for medical imaging products including medical imaging workstations, Magnetic Resonance Imaging (MRI) scanners, medical imaging laptop, investigational applications such as advanced cardiac imaging

• Supported FDA submissions for products such as new MRI systems, medical imaging workstation, cardiac imaging applications, clinical spectroscopy, MEG sources imaging
• Developed, edited, and produced first-ever applications guides concerning use of medical imaging techniques, working with clinical applications groups and research scientist
• Developed literature on investigational medical imaging techniques including brain imaging, clinical spectroscopy, brain attack lesion/tissue intensity imaging, and cardiac imaging
• Designed and produced, as part of a team, two online help systems, one HTML based, for clinical users of medical imaging equipment
• Wrote departmental style guide, presented writer's workshops, organized and conducted surveys of users of medical imaging equipment
• Recruited and supervised student interns

Philips Medical Systems Developed technical manuscripts/work instructions/standards

• Covered subjects including user and service publications (developing a corporate template), technical reports, invention disclosures, patents applications, engineering logbooks, environmental practices, product specification practices, architectural practices, precautionary statement formats, grounding practices, equipment labeling, paint standards, requests for proposals (standardizing the process corporate-wide)
• Promoted use of international/industry/internal standards as corporate committee chairperson
• Developed manuscripts by working with inter-company functions such as Engineering, Regulatory Affairs, Law Department, Service, and Information Technology
• Supported project management initiatives, assisted in project management database administration
• Provided IT support for web pages on life cycle management, corporate engineering standards, corporate policies and procedures, and enterprise project management (Artemis)
• Assisted management with development of corporate policies and procedures

Rockwell Automation Wrote documentation for users of factory automation equipment, managing multiple priorities and evolving departmental processes over time

• Developed conceptual, reference, and task-type technical content elements and entire information products as defined in departmental models and guidelines
• Worked with a variety of functions and levels of personnel in marketing, engineering, quality, and other disciplines to gather and interpret source information
• Used the hardware and software product itself to gather information, obtain a customer perspective, and verify that content elements are complete and accurate
• Worked closely with teams to apply standard analyses to define content elements and design information products according to department model; created/provided oversight on developing graphical elements/illustrations
• Wrote article with another department member for trade publication describing the content reuse program initiated by the group to include working in task forces and implementing change at a pace where current deliverable commitments were met with success

Educational, Professional, and Volunteer Activities

• M.S., Technical Communication Management, Mercer University, School of Engineering
• B.A., Education, University of Illinois at Champaign-Urbana
• Attended Annual Conferences of the Society for Technical Communication (STC) throughout 2008 (Philadelphia, New York, Atlanta, Dallas, Washington D.C., Toronto, Anaheim, Cincinnati, Chicago). Presented papers in Dallas, Washington D.C., Cincinnati, and Chicago. Attended Crucial Communicator conference in Cleveland in 2003.
• Associate Fellow of Society for Technical Communication, newsletter co-editor (ongoing) and academic relations co-chair (2007/8), judge in publications competition at international level (2000/1 and 2001/2-lead judge) and local level 1993-2002, co-chair of competitions committee 2001/2, judged in high school competition 2001/2
• Member of working group, IEEE committee on revising standard for developing of software user documentation (IEEE 1063)
• Attended technical writing seminar at M.I.T.
• Freelance/contract technical translator (Russian) - Cleveland Crane & Engineering, Combustion Engineering Industrial products
• Newsletter editor (2009 volunteer of the year, foecnews.blogspot.com environmental group), corporate contact for Komen Race for the Cure, 2005-2008; worked with Mayfield city schools as judge in science fairs and coach for Science Olympiads
• Peer reviewer, JOLT Journal of Online Learning and Teaching

Sample Titles

• Advanced Digital Gating Operator's Guide (Cardiac Applications)
• Edge Magnetic Resonance Imaging Application Guide
• Edge Magnetic Resonance Imaging User's Manual (2-volume set)
• Gerontology. 2004 Sep-Oct;50(5):265-90. (editing sample)
• Preparing for Your MSI (Magnetic Source Imaging) Exam
• Recommended Practice for Preparing User Documentation
• OnCall Physician's Diagnostic Assistant Operator's Guide
• MRI Spectroscopy User's Manual
• MSI Presurgical Mapping User's Guide
• Transmissibility of Chronic Wasting Disease of Elk to Humans (editing sample)
• Vista Magnetic Resonance Imaging HPQ Operator's Manual (6-volume set)
• ViStar Medical Imaging Online Help
• ViStar Medical Imaging Supercomputer Operator's Guide
• Community-based Water Quality Monitoring in the Euclid Creek Watershed
• CompactBlock Guard I/O EtherNet/IP Safety Modules Installation Instructions (Rev.A)
• Electrical Grounding Specifications and Practices
• Encoder/Counter Modules User Manual (Rev. B)
• Engineering Logbook Specifications
• Equipment Labeling Specifications and Practices
• EtherNet/IP Safety User Manual (Rev. B.)
• Faculty Guide for Recording with Camtasia Relay
• Paint Standard Specification
• POINT I/O DeviceNet Adapter Installation Instructions (Rev. A)
• POINT I/O Digital/Analog Modules and POINTBlock I/O Modules User Manual (Rev. D)
• POINT I/O Terminal Base Installation Instructions (Rev. A)
• Precautionary Statement Practices and Specifications
• Process for Secure Remote Proctor Use
• Recommended Practice for Preparing Service Documentation
• Reducing Application Guide Costs
• Specification for CCF Charges between LASTWORD and CEP (CCF)
• Technical Report Standards
• Tri-C Title III (http://title3.wordpress.com contributor)
• Web Conferencing: Application Considerations (white paper, Tri-C)

Articles, Papers, Presentations

• "Emerging Technologies in Education," NEO STC presentation with Dr. Charles Dull, October, 2015
• "What We Can Learn from Project Managers," Intercom, Society for Technical Communication, Arlington VA, February 2011. (with Sandy Moses).
• Emerging Technologies to Consider, Intercom, Society for Technical Communication (cover story), Arlington VA, March 2012.
• "Effective Storyboarding," Intercom, Society for Technical Communication, Arlington VA, February 2010. (with Gillian McKnight-Tutein). Available at http://www.stc.org/intercom/PDFs/2010/201002_09-10.pdf
• "Seven Steps to Successful Online Help with Reuse," Intercom, Society for Technical Communication, Arlington VA, February 2009. (with P. Henning, based on an article featured as one of the three most requested articles in the last 10 years).
• "Moving Toward a Content Reuse Strategy, Slowly and Carefully," Intercom, Society for Technical Communication, Arlington VA, December 2008. (with J. Forsythe).
• "Usability Inspection of Technical Communication," in Carol M. Barnum, Usability Testing and Research, Pearson Education, Inc., The Allyn and Bacon Series in Technical Communication, New York, ISBN 0- 205 - 315 19-4, 2002.
• "Web Delivery of Corporate Policies and Procedures," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 2001. ( Also presented as "Moving Documents to a Corporate Intranet" at Technicom conference, Northeast Ohio STC, Cleveland, Ohio, 1999.)
• "Quality and Information Product Development," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1999.
• "The Virtual Classroom: Real-life Experiences of Distance Learners," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1999. (with S. Gonzalez, B. Roberts, R. Roberts).
• "Using Visual Techniques to Enhance Usability," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1993.
• "Issues in Designing, Implementing, and Developing Online Help," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1993.

Sample Links

• What We Can Learn from Project Managers, Intercom, Society for Technical Communication, ArlingtonVA, February 2011 (with Sandy Moses). Available at http://intercom.stc.org/2011/02/what-we-can-learn-from-project-managers/
• Effective Storyboarding, Intercom, Society for Technical Communication, Arlington VA, February 2010. (with Gillian McKnight-Tutein). Available at http://www.stc.org/intercom/PDFs/2010/201002_09-10.pdf
• Lines and Letters - NEO STC newsletter (co-editor, contributor)
• Tri-C Title III - informational blog (contributor)
• FOEC News - Friends of Euclid Creek newsletter, (editor)

Course Development Projects (partial list)

• Foundations of manufacturing (elance)
• Gas detection (elance)
• Health Information Technology Pro (HIT Pro) exam preparation (elance)
• Introduction to Technical Writing (21 modules, elance)
• Manufacturing process documentation (elance)
• Pre-algebra MOOC (Tri-C/Gates grant funded)
• Safe work at temperature extremes (elance)
• Safe work for agricultural workers (elance)
• Safe work with box cutters (elance)
• Safe work with compressed gas (elance)   
• Safe work with overhead cranes (elance)
• Shift work and fatigue awareness (elance)
• Teach for online learning (Tri-C/best of show award--NEO STC)
• Transport of dangerous good (elance)
• Understanding learning styles (elance)
• Working safely with cash in the workplace (elance)

Coursework (Continuing Education)

• Information Development Process
• Usability Evaluation Process
• Online Information Development
• Cognition and Learning Theory
• Internationalization of Technical Communication
• Interactive Hypermedia
• Interactive Multimedia
• Human Resource Issues in Technical Communication
• Introduction to Factory Automation and various related courses
• MRI Technologist Training
• Project Management (Baldwin Wallace College)
• Benchmarking/Customer Surveying/Continuous Quality Improvement Processes
• Rhetoric and Teaching of Writing, HTML (certified by Brain Bench)

Computer Skills

• Adobe Acrobat, Framemaker, Connect
• Artemis Enterprise Project Management, SAP
• Blackboard (LMS and CMS)
• Buffer Social Media Management
• Cornerstone Learn, Performance, and Course Builder
• Frontpage
• Joomla
• Linux, Unix
• Sharepoint
• MS Office Suite (Word, Excel, Access)
• Powerpoint
• Visio, Endnote
• Wordpress, Google Blogspot

Contact Information

Jeanette Evans
5680 Hawthorne
Highland Heights, Ohio 44143

440 565 7056 (telephone)
jeanette.evans@sbcglobal.net