Publications

Publications
  • "Emerging Technologies to Consider," Intercom, Society for Technical Communication, Arlington VA, March 2012. (cover story).
    http://intercom.stc.org/magazine/march-2012/features-march-2012/
  • "What We Can Learn from Project Managers," Intercom, Society for Technical Communication, Arlington VA, February 2011. (with Sandy Moses).
  • "Six Emerging Technologies to Watch," Intercom, Society for Technical Communication, Arlington VA, August 2011.
  • "Effective Storyboarding," Intercom, Society for Technical Communication, Arlington VA, February 2010. (with Gillian McKnight-Tutein).
  • "Seven Steps to Successful Online Help with Reuse," Intercom, Society for Technical Communication, Arlington VA, February 2009. (with P. Henning, based on an article featured as one of the three most requested articles in the last 10 years).
  • "Moving Toward a Content Reuse Strategy, Slowly and Carefully," Intercom, Society for Technical Communication, Arlington VA, December 2008. (with J. Forsythe).
  • "Usability Inspection of Technical Communication," in Carol M. Barnum, Usability Testing and Research, Pearson Education, Inc., The Allyn and Bacon Series in Technical Communication, New York, ISBN 0- 205 - 315 19-4, 2002.
  • "Web Delivery of Corporate Policies and Procedures," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 2001. ( Also presented as "Moving Documents to a Corporate Intranet" at Technicom conference, Northeast Ohio STC, Cleveland, Ohio, 1999.)
  • "Quality and Information Product Development," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1999.
  • "The Virtual Classroom: Real-life Experiences of Distance Learners," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1999. (with S. Gonzalez, B. Roberts, R. Roberts).
  • "Using Visual Techniques to Enhance Usability," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1993.
  • "Issues in Designing, Implementing, and Developing Online Help," Proceedings, Annual Conference of the Society for Technical Communication, Arlington VA, 1993.
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